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WhatsApp is the most-used instant messenger app around. WhatsAppĪvailable on: Android, iOS, Windows, macOS, Web Now that you’re familiar with the definition of instant messaging, let’s explore the most popular instant messaging platforms your business can use for external communication. Extranet: The Main Differences The Top 13 Brainstorming Tools To Better Organize Your Team’s Ideas Company Intranet: What is it and Does Your Company Need One? Instant Messaging Tools for External Business Communication This development has brought a range of benefits to both individuals and companies, including better communication between coworkers and increased team productivity. In recent years, IM has expanded to include various communication features, not just for personal use, but for corporate environments. In some cases, access to the network can be controlled by a network administrator.

Often, users access the platform by downloading the client’s application to their device of choice and registering with their phone number. While most people view IM as a vehicle for sending direct messages, nowadays most instant messaging apps employ centralized servers that facilitate messages between users. Instant messaging software has long been known for its direct peer-to-peer connections, pioneered by the now inoperative AOL Instant Messenger (AIM).ĪIM, and other similar IM programs, initially allowed two ‘contacts’ to directly send and receive text-based messages, provided both users were online, logged on with the client and had access to each other’s unique screen names. Instant messaging, also known as IM, is an online communication method that connects two or more people in real time for back-and-forth conversation. What is the difference between instant messaging and texting?.What are the advantages and disadvantages of instant messaging?.What are the limitations of instant messaging?.Choose the Right Messaging App for Your Business.Best Business Instant Messaging Apps for Internal Team Communication.

Instant Messaging Tools for External Business Communication.